Northway Dental Practice - Gentle Dentistry for you. Northway Dental Practice


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Our Complaints procedure.

Should you have any feedback about any aspect of our practice or any problems with the service you receive we are very happy to hear about it.

  • If your feedback is of a minor nature one of our reception team will take down the details by phone and pass them on to Dr Gareth Davies, the principle dentist, or to the clinician who treated you, if it is specific to them.
  • If your feedback or complaint is more than a minor issue then we would encourage you to put it in writing and send the letter marked Feedback or Complaint, to us addressed to Dr G. Davies.
  • It will help us if you can say what the issue concerns, why has it been a problem, and how you would like us to resolve the issue.
  • We will acknowledge your letter within 3 days. We will reply in detail within a maximum of 10 days, although in practice this will often be much faster.
  • We will always try to resolve the problem for you, and ensure such problems do not happen again.

In the unlikely event that we are unable to address an issue you have, you have two choices, which are the next step in the process:

There are also futher channels including the Care Quality Commission and General Dental Council. There is also the Parliamentary and Health Service Ombudsman. Please note these services will usually only take up a complaint after local resolution and NHS England or The Dental Complaints Service (above) have been consulted and have had an opportunity to resolve the issue.

Just to re-iterate we will always try to address any problems you have directly and sympathetically. We care deeply that our service meets the needs of our patients and their families in a considerate fashion, and we will work to make sure this is the case, and rectify any reasonable situations where it did not.


















Northway Dental Practice
North Way
Midsomer Norton

Tel. 01761 413663
Fax 01761 418163


Opening Hours:
Monday-Thursday 9:00am-5:00pm
Friday 9:00am-12:30pm

We are closed between 1:00pm-2:00pm
and on Bank Holidays

New private patients welcome.

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We are the large building at the end of North Way, if driving please come via North Road as there is only pedestrian access from the high street. We have a car park.

We are sometimes accepting new NHS patients please call us or email for details.

Appointments are always necessary for routine and emergency care. Please call the number above for all appointments.

Outside of normal opening hours and in case of serious emergency please call
Care UK by dialling 111.
(Outsde normal hours only)

If you cannot attend an appointment please call us straight away, we can try to accommodate last minute changes.

We will always try to meet your needs and are always glad of any feedback you have. We will also take any issues you have with our service seriously and deal with them properly.

If you wish to know more about rasing an issue or about our regulators please click here.

See how we use and process your data click here.

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